Question 1

Do you clean buildings you didn't design or build?

Accepted Answer

Yes. Roughly half of our cleaning portfolio sits on assets designed by other studios. We run a material survey before mobilisation so we never use a product that voids a finish warranty.

Question 2

What's the difference between industrial and residential crews?

Accepted Answer

Industrial crews are trained for plant, warehouse, and commercial scale — confined space, working at height, and chemical handling certifications. Residential crews specialise in conservation-grade products and quiet, scheduled access.

Question 3

Can you handle one-off post-construction cleans?

Accepted Answer

Yes. Sparkle cleans for handover are a standard service, typically scheduled in the final two weeks of a build with a snag-and-clean checklist signed off room by room.

Question 4

Do you offer ongoing retainers?

Accepted Answer

Weekly, fortnightly, monthly, and quarterly retainers. Each retainer includes a quarterly condition report so the owner sees how the asset is ageing.

Question 5

What does a feasibility study include?

Accepted Answer

Site and title review, planning context, programme and massing tests, indicative cost plan, and a risk register — delivered in four to eight weeks depending on scope.

Question 6

How do you bill management work?

Accepted Answer

Feasibility studies are fixed fee. Cleaning is priced per square metre per visit, with retainer discounts. Post-occupancy care is billed monthly against a defined scope of work.

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Common questions about stewardship and cleaning.